FAQs

 

Do you have a store where I can come in and see these products and buy them?

Our showroom is located at 306 Vulture Street (corner of Leopard Street), Woolloongabba, Queensland.  From October through to December each year, our showroom is transformed into a Christmas wonderland – come and check us out!

There is off street parking available onsite.  Both our parking and showroom entrance are accessed off Leopard Street.

 

What are your Showroom trading hours?

During the year our showroom is open to the public Monday to Friday from 9.00am to 4.30pm.

November 2017 we include late night trading and trade 6 days a week – Monday to Friday 9.00 am to 4.30pm, Thursday 9.00am to 7.00pm and Saturday 9.00am to 3.00pm.

December 2017 we include late night trading and trade 7 days a week – Monday to Friday 9.00 am to 4.30pm, Thursday 9.00am to 7.00pm, Saturday 9.00am to 3.00pm and Sunday 10.00am to 2.00pm.

 

How can I be advised of new products and sales promotions?

If you would like to be informed of additions to our on-line range, sale items or be inspired by our sister companies The Prop House and VM+, please subscribe to our newsletter by clicking on “Newsletter Sign Up” on the right hand side in our footer.

 

Do prices quoted online include GST?

Yes, all prices are GST inclusive.

 

Can I buy from you if I am outside Australia?

Unfortunately we only ship within Australia at the moment but check in with us next year as our plans are to continue to expand our offer.

 

Can I order by phone?

Of course, we are happy to receive phone orders.  Just call (07) 3555 8660 during customer service hours and we can help you choose the perfect Christmas tree and/or decoration for your home or business. 

 

Are the online store images and product information accurate?

We have done our best to ensure that the photographic image is as close to the actual item as possible.  However, there may be some slight variation.  Please always refer to the specifications listed for each item.  Please note that all items are not shown to scale and we reserve the right to make product description, image and price changes as necessary.

 

What quality and standard can I expect from lighting and electrical products offered by C.D.B.?

All of our lighting and electrical products are made in accordance with Australian Standards. We guarantee our lighting for one season (from date of purchase).  Please refer to the specifications for each set of lights for details about the set you are purchasing.  Many sets of lights come complete with a transformer to ensure they are low voltage.

 

What is Christmas Decorations Brisbane’s return policy?

You will need to contact us direct with 14 days of your purchase to advise of the return or we will be unable to guarantee issuing a refund or credit.  At this time we will provide you with a Returns Number (RN).  Any goods returned because of incorrect choice, no longer required or change of mind are to be returned at the buyer’s expense and will only be accepted if unopened and in original purchase condition together with the RN provided.  A 20% re-stocking fee will be charged on all returns.  No credit will be allowed on freight and handling charges.

 

When you contact us we shall confirm our details:

Christmas Decorations Brisbane
c/- The Prop House
PO Box 5846
West End  Q  4101 

Please include your RN (Returns Number) with your goods.

 

Can I return SALE items?

We are happy to refund regular priced items, however sale items cannot be refunded (unless as required under Australian Consumer Law).

 

What will you do if a product that has been ordered is out of stock?

Should we sell out of a product that you have ordered, you will be contacted and offered a substitution, credit or refund.

 

What will be the freight charge for my order?

Freight will be calculated using Australia Post and this will be advised at the time of checkout.  There are specifically 3 items that we have noted that you contact us direct in relation to delivery.  Given that a number of our products are large and heavy (Christmas Trees etc), we do have the option of “Click & Collect” as well. 

 

Do I need to sign for my order?

All orders require a signature upon delivery unless you add a note to your order stating that no signature is required upon delivery. 

 

When will I receive my order?

Please note that our online store is functional 24 hours but dispatch can only occur during weekday trading hours.  Therefore, please calculate lead times below from the next business day.  Goods will not be dispatched until payment has been accepted. 

Standard delivery times, pending stock availability and receipt of payment:

            QLD - Brisbane metropolitan area           
            2-3 business days

            QLD - Regional areas
            5-10 business days

            NSW – Sydney metropolitan area
            3-5 business days

            NSW – Regional areas
            5-10 business days

            VIC – Melbourne metropolitan area
            3-5 business days

            VIC – Regional areas
            5-10 business days

            Elsewhere in Australia
            10-14 business days

Although we will do our best to get your order to you as soon as possible, these estimated lead times are in no form, binding upon Christmas Decorations Brisbane.  In addition, we cannot confirm any order received after 15 December 2017 will arrive prior to 24 December 2017.

If goods are required more urgently or by a specific date, please tell us in your delivery instructions and we will try to get the order out faster.  We will contact you if the time frame requested is not possible.  Additional freight charges will apply to orders sent with express couriers.

 

I have received incorrect goods with my order.  What do I do?

If you have not received the correct item/s please ensure you contact Christmas Decorations Brisbane within 48 hours of receipt by calling 07 3555 8660 or by emailing sales@christmasdecorationsbrisbane.com.au and we will then advise the best way to return the goods and arrange for your correct ordered goods to be sent out ASAP.

We will ask you to return the incorrect items.  It is essential that all goods returned to us as an authorised return are in exactly the same brand new condition that they were sent to you. This includes the original packaging of the product.

 

I have received damaged items.  How do I get a replacement?

Please contact Christmas Decorations Brisbane immediately by calling 07 3555 8660 if any items in your order are damaged.  Whilst we will do our best to pack your items so that they will not be damaged in transit, on occasion this may be out of our control.  

 

Is my privacy protected if I provide my contact details on your website?

Christmas Decorations Brisbane will never pass on any of your information to a third party without your consent.  Information received will only be used to contact you regarding orders you have placed, to answer your enquiries or to send you a newsletter if you request subscription.

 

I am a shopping centre/corporation – can you install my decorations?

Yes, this is what our sister company VM+ does.  Please call one of our team members on 07 3217 4500 or email using our sales@christmasdecorationsbrisbane.com.au and we will pass your email along and have someone call you to discuss your needs.


How will I know when my Click & Collect order is ready?

You will receive an email once your order is ready. This will be no less than 2 working days from time order is placed. If we are unable to fulfil your entire order or part of it, we will notify you within 24 hours and refund you the cost of the unsupplied item(s).

 

Do I need to bring anything with me when I come to pick up my Click & Collect order?

To collect your order, you will need to show proof of purchase, such as your order confirmation email.   If someone else is collecting the order on your behalf, they must have the order collection confirmation email with them to be able to take the goods on your behalf. 

 

How long are Click & Collect orders kept?

Orders will be kept for up to 7 days from the time you receive your initial collection email. Any orders that are not collected within this timeframe will be cancelled.  If you can’t pick up your order in this time, please contact our friendly staff on 07 3555 8660.

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