HELP / FAQS

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

FREQUENTLY ASKED QUESTiONS

Are you The Prop House Collective?

Christmas Decorations Brisbane is proudly part of THE PROP HOUSE COLLECTIVE. We share showroom space and fabulous stylists along with a love for Christmas, sparkle and creating magical memorable moments!

Do you install Christmas decorations in corporate and commercial venues?

Yes we do! Our wonderful designers, stylists and Christmas specialists can help you plan your next seasonal installation. CLICK to see some of our previous activations and displays.

Our SHOWROOM

Can I visit your store?

We would love to see you. We share a showroom with The Prop House Collective. So from September to January the space is all about Christmas! February to August we have a smaller selection of all the Christmas basics, while we display all our fabulous props and party decorations to inspire for all your events all year round .

Where is your store located?

Our fabulous showroom is located at 1135 Stanley Street East, Coorparoo, Qld 4151

Is there parking available?

We have 11 free parking spaces (including one accessible) right outside our front door.

What are your opening hours?

Our office hours are 8am to 4pm (excluding public holidays).

Our showroom is open February to August by appointment only.

From September to January we are open all week, through the weekend and late nights on Thursdays. Please check the bottom of the page for our current opening hours.

OUR PRODUCTS

Where are your products made?

Whilst we are an Australian owned, Brisbane based business, our products are sourced from all over the world to offer you the very finest selection we can.

Are the online store images and product information accurate?

We have done our best to ensure that the photographic image is as close to the actual item as possible. However, there may be some slight variation. Please always refer to the specifications listed for each item. Please note that all items are not shown to scale and we reserve the right to make product description, image and price changes as necessary.

What quality and standard can I expect from lighting and electrical products offered by CDB?

All our lighting and electrical products are made in accordance with Australian standards. We guarantee our lighting for one season (from date of purchase). Please refer to the specifications for each set of lights for details about the set you are purchasing. Many sets of lights come complete with a transformer to ensure they are low voltage.

Shipping

What will be the freight charge for my order?

We offer free shipping on all orders over $199 shipped within Australia (excluding oversized shipments).

Freight costs on orders under $199 will be calculated, based on the size and weight of the products ordered. The total charge will be calculated at check-out using the best possible rate we can acquire from a range of local and national couriers.

When will I receive my order?

Please not that our online store is functional 24 hours but dispatch can only occur during weekday trading hours. Therefore, please calculate lead times below from the next business day. Goods will not be dispatched until payment has been accepted.

Standard delivery times, pending on stock availability and receipt of payment:

QLD - Brisbane Metropolitan Area 2-3 business days

QLD - Regional Areas 5-10 business days

NSW - Sydney Metropolitan Area 3-5 business days

NSW -Regional Areas 5-10 business days

VIC - Melbourne Metropolitan Area 3-5 business days

VIC - Regional Areas 5-10 business days

Elsewhere in Australia 10-14 business days

Although we will do our best to get your order to you as soon as possible, these estimated lead times are in no form, binding upon Christmas Decorations Brisbane.

If goods are required more urgently or by a specific date, please contact us. Additional freight charges will apply to orders sent by express couriers.

Do I need to sign for my order?

All orders require a signature upon delivery unless you add a note to your order stating that no signature is required upon delivery.

Returns & Refunds

Can I return a sale item?

We are happy to refund regular priced items however sale items cannot be refunded (unless as required under Australian Consumer Law).

What will you do if a product that has been ordered is out of stock?

Should we sell out of a product that you have ordered, you will be contacted and offered a substitution, credit or refund.

I have received damaged or incorrect goods with my order. What do I do?

If you have not received the correct item(s) or your items have arrived damaged please ensure you contact Christmas Decorations Brisbane within 48 hours of receipt by calling (07) 3555 8660 or by emailing sales@christmasdecorationsbrisbane.com.au and we will make the necessary arrangements to resolve the problem.

How will I know when my click and collect order is ready?

You will receive an email once your order is ready. This will be no more than 2 working days from the time the order is placed. If we are unable to fulfil your entire order or part of it, we will notify you within 24 hours and refunded you the cost of the unsupplied item.

Do I need to bring anything with me when I come to pick up my Click & Collect order?

To collect your order, you will need to show some proof of purchase, such as an order confirmation email. If someone else is collecting the order on your behalf, they must have the order collection confirmation email with them to be able to take the goods on your behalf.

How long are Click & Collect orders kept?

Orders will be kept for up to 14 days from the time you receive your initial collection email. Any orders that are not collected within this time frame will be cancelled. If you cannot pick up your order in this time, please contact our friendly staff on (07) 3555 8660.